Peace of Mind: Understanding Olight's Ironclad Warranty & Return Policy
When you invest in high-performance gear, whether it's a powerful flashlight for your job or a reliable knife for everyday carry, you're not just buying a product. You're buying a promise—a promise of quality, durability, and support. At Olight, we understand that trust is built long after the "buy now" button is clicked. It's built in the moments you need us most.
That's why we've designed our after-sales service to be as robust and reliable as the tools we create. We want to eliminate any hesitation you might have, ensuring every peace of mind purchase is backed by an ironclad guarantee.
This guide will walk you through everything you need to know about the Olight return policy and our industry-leading Olight lifetime warranty, so you can shop, use, and carry your gear with absolute confidence.
The First 30 Days: Our Hassle-Free Return Policy
We want you to be 100% satisfied with your purchase. Sometimes, a product might not be the perfect fit, and that's okay. Our 30-day return policy is designed to be simple and stress-free.
If for any reason you're not happy with your purchase from Olight.com, you can return it within 30 days of receiving your order. Here are the key details:
● Any Reason Returns: You can initiate a return for a full refund or a replacement, no questions asked.
● Condition: Items must be in new, unused condition with their original packaging intact.
● Include Everything: Please return all items from the order, including any promotional gifts or freebies that came with it.
● Free Return Label: We've got you covered. Olight will provide a free return shipping label for all returns within this 30-day window.
Once we receive your return, we process it quickly. You can expect a refund to your original payment method within 1-3 business days or a replacement product shipped out to you within 2 business days. It's that simple.
What About Third-Party Purchases?
If you bought your Olight product from an authorized third-party seller (like Amazon or a local dealer), your first point of contact should be the seller themselves, as they will handle the initial return or exchange. If you run into any issues or don't get a resolution, please don't hesitate to contact the Olight customer service team. We are always here to help.
Service Beyond 30 Days: The Olight Repair Process
What happens if an issue arises after the initial 30-day period? Our commitment to you continues. For any warranty service needed outside the first 30 days, the process remains straightforward:
1. You Ship to Us: You are responsible for the shipping cost to send the item to our local service center.
2. We Handle the Rest: Olight will cover all repair costs and the return shipping fee to send the repaired or replaced item back to you.
Our goal is to get your gear back in your hands and working perfectly with minimal hassle.
The Star of the Show: Olight's Lifetime Warranty
Here's where Olight truly shines. For all purchases made in the USA after January 1, 2023, we offer an incredible warranty program that underscores our belief in our products.
Lights & Knives: Covered for Life
That's right. All Olight flashlights and knives are now covered by a Lifetime Warranty. This applies to Olight products purchased in the USA after January 1, 2023.
This Olight lifetime warranty covers defects in materials and workmanship for the entire lifespan of the product. This includes the light's core components: the structure, built-in (non-removable) batteries, LED, and lens. If it fails due to a manufacturing defect, we will repair or replace it.
Batteries, Chargers, and Accessories: Tiered Coverage
While our lights and knives are built for a lifetime, accessories and consumables have their own specific warranty periods:
● 2-Year Warranty: Rechargeable batteries (removable) and charging cases (e.g., the Baton 4 Premiun Edition).
● 1-Year Warranty: MCC magnetic charging cables, remote pressure switches, and weapon mounts.
● No Warranty: Consumable items are not covered. This includes non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster,etc
What's Covered (and What's Not)?
Our warranty is designed to protect you against manufacturing defects. It does not cover:
• Loss
• Theft
• Deliberate damage
• Cosmetic damage
For discontinued or limited-edition items needing a warranty replacement, we will replace them with a product of equal or greater performance and value.
Your Questions, Answered: Olight Warranty FAQs
Q: Do I need my original receipt for a warranty claim?
A: While a receipt is helpful, it's not always necessary. Your order number or the email address used for the purchase is usually enough for our team to locate your record. Our goal is to make the process easy.
Q: What happens if my limited-edition flashlight needs to be replaced?
A: If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Olight product, we will repair or replace it with another Olight product of the same or higher value.
Q: Is accidental damage, like dropping my light, covered by the warranty?
A: Accidental damage and normal wear are not covered under warranty. For any concerns, please reach out to our customer service team for assistance.
Q: Who pays for shipping on a warranty claim?
A: For the first 30 days, we cover all shipping. After 30 days, you are responsible for shipping the item to our service center, and we will cover the cost of shipping it back to you after repair. This commitment to a fair flashlight warranty in the USA is a cornerstone of our service.
Always Here to Help: How to Contact Us
Our dedicated, U.S.-based customer service team is ready to assist you. Whether you have a question about a product or need to start a warranty claim, we're here for you.
● Email: cs.us@olight.com
● Live Chat: Olight.com.
Shop with Confidence: Your Olight is Protected
Our policies are more than just words on a page; they are a promise. A promise that when you choose Olight, you're choosing a brand that will stand behind you and its products for the long haul.
Whether you need a high-performance flashlight for your outdoor adventures or a compact light for everyday use, every Olight purchase is backed by hassle-free returns and lifetime support.
Ready to explore? Shop Olight.com →
